Question 1

Does ExtractPro work with UAE banks?

Accepted Answer

ExtractPro starts from the statement file you already hold, and these are the routes that three UAE banks describe in their own help pages. Emirates NBD’s e-Statements page says “Your e-Statement will be sent in PDF format to your registered email address in our records.” For business customers, Emirates NBD’s businessONLINE guide gives the steps “Click on Account Services”, “Double click on the account for which you would like to view the statement” and “To view statements for another period, select a date range from the drop-down menu”, then “Click on Go” and “To export the statement in PDF, click on the PDF icon”. On ADCB’s e-statement page, the Internet Banking steps include “Select your Account, then select the 'Specific Period' option” and “Click on 'PDF Download' to download the digitally stamped statement”, and the Mobile Banking steps include “Tap on 'Download Statement' and select file format”. In Dubai Islamic Bank’s Online Banking guide, the steps are “Click on 'Menu' and select 'Statement'” and “Click on the PDF icon to download the statement”. Upload the statement you have, as a PDF or an Excel file (.xlsx, .xls), and download an Excel file with one transaction per row.

Question 2

How far back can I request an authenticated statement, what do statements cost, and what happens to my history if I close my account?

Accepted Answer

Each bank sets its own window and fees. Emirates NBD’s authenticated statement request page says “Maximum of 6 months statements can be requested via the website.” and, for a longer period, “up to 3 years tenure by visiting the nearest branch”. Emirates NBD’s page on authenticated statements says “Authenticated statements are stamped statements issued on the bank’s letterhead, for official business or government purposes.” and “The statement is free of charge through the new Mobile and Online Banking application.” Emirates NBD’s page on closing an account says “your online statement history won’t be available after you close your account”. ADCB’s personal banking schedule of fees has a row “Statement of Account (per cycle)/ Estatement” marked “Free” in all three package columns, and for “Statement of Account (outside the cycle)” it gives “AED 26.25 per month (maximum of AED 105 per request)” in the Aspire column. Dubai Islamic Bank’s e-statement page says “There are no fee/charges applicable.”

Question 3

The statement my bank emails me needs a password. What do the banks say about the file?

Accepted Answer

Each bank sets its own rule. Emirates NBD’s e-Statements page says “Yes, the e-Statement is password protected, and the password is the primary CIF ID.” ADCB’s e-statement page says the service “is always password protected”. Dubai Islamic Bank’s e-statement page says “Interactive eStatement is password protected and is delivered to the registered email address.” FAB’s help page answers “What is the password to view my account e-statement attachment?” with “Your e-statement password is made up of the last four digits of your account number. 101XXXXX1234 followed by the day and month of your date of birth 01-02-1989 (DDMM).” ADIB’s password mailer says “Click on the attached PDF file in the email.” and, for the password, “please key in the first 4 letters of your name, (no spaces & lowercase), followed by the date, month and the last two digits of the year of your birth (DDMMYY).” For business customers, Emirates NBD’s businessONLINE guide says “You can download statements from businessONLINE in the following formats –” and lists “PDF Excel CSV”, and Emirates NBD’s MT940 guide says “You can download the statements of past 365 days.” and “the MT940 Statement can be download only as a TXT file”. Whatever the period, if you hold the statement as a PDF or an Excel file, you can upload it as it is.

Question 4

How do I use the Excel file for bank reconciliation?

Accepted Answer

The ExtractPro Excel file has one transaction per row, with date, description and amount in separate columns (and the balance, when the statement shows it) and amounts as numbers. With the custom format you split amounts into two columns, debit and credit, and choose the column order, the date format and whether to download Excel or CSV. With that file you match each bank transaction against your records, in a spreadsheet or in your accounting software. If you also need the stamped copy, ADCB’s e-statement page describes “the digitally stamped statement”, so keep the original statement with your records.

Question 5

Is my banking data secure?

Accepted Answer

Yes. We process your statements in memory and keep a copy for a limited time, in private storage, for support and to improve conversion; it isn’t shared with anyone. Because our copy is not an archive, keep the original statement file with your own records. Dubai Islamic Bank’s e-statement page says the Interactive e-Statement “can be downloaded, saved and printed as required”.

Question 6

How many conversions can I do for free?

Accepted Answer

The Free plan includes 2 conversions per month, no card required: sign up with your email or Google account and convert straight away. For more volume there are paid plans, with no commitment. Paid plans are priced in US$, not in dirhams.

Question 7

How do I cancel? Is there a commitment?

Accepted Answer

No commitment. You cancel yourself from your account in under a minute: go to Account and select “Cancel subscription”. You keep the plan until the end of the period you’ve already paid for, then move to the free plan. No paperwork, no penalty. Cancelling does not affect the Excel files you have already downloaded, and your bank’s own channels are separate: ADCB’s e-statement page says “The ADCB e-statements are sent to your registered email address every month.”

Take your bank statement to Excel and reconcile the account line by line

Secure

Built for firms

Accurate

How it works

Upload your statement

We lay it out

Download the Excel file

What your Excel file contains

One transaction per row

Amounts as numbers

Dates as dates

Your file is not shared

Simple pricing

Starter

Professional

Business

Frequently asked questions

Supported banks

UAE guides