Question 1

How do I download a statement from my Singapore bank?

Accepted Answer

For DBS Singapore, log in to digibank Online, complete the authentication process, then under “eDocuments” on Home click to view the latest eStatement or click “Show All”, select “eStatements” and filter by statement type and year; DBS says the eStatement is in PDF format. POSB uses the same digibank steps, but there is no eStatement for the POSB Passbook Savings account, and POSB Savings and MySavings accounts get none for a month without transactions, except December. For OCBC Singapore, in the OCBC app tap the “More” icon, scroll down to “Documents – Statements & Letters” and tap “View documents”, or in OCBC Internet Banking click “View accounts” > “Documents”, then “View documents”. OCBC says its eStatements are in PDF format. For UOB, in the UOB TMRW app log in, tap “Services” > “eStatements”, then tap the account you wish to view. For HSBC Singapore, log on to the HSBC Singapore app, select the account on Home and select “View statements”, then press the share icon at the top right to download the PDF version of the statement. For Maybank Singapore, in Maybank2u Online Banking click “…” on any account on your dashboard, select “View eStatement”, choose the type of eStatement and the month and click the download button; Maybank says in its app FAQ that the eStatement appears in PDF format. For Standard Chartered Singapore, go to “View eStatements/eAdvices” in the Services tab of its app, choose “Latest Statement/Advices” or “Past Statement” and click the “download” button beside the statement you want. If what you downloaded is a PDF or an Excel file (.xlsx, .xls), upload it to ExtractPro and you get back an Excel file with one transaction per row.

Question 2

How far back can I get old statements, and how long do I have to keep them?

Accepted Answer

Each bank sets its own limit. DBS keeps eStatements for 7 years from the date of your enrolment, and for closed accounts the eStatements from before the closure stay available for viewing. OCBC gives you three years of past documents from July 2026, and says this will increase to seven years over time. UOB archives eStatements for up to 5 years from the time you subscribe, and statements issued before your conversion to digital statements are not available in the UOB TMRW app or Personal Internet Banking. HSBC Singapore lets you view, download or print statements for the last 12 months in its app or Online Banking, and for older ones you contact the bank, subject to availability and its record-retention period. Maybank’s eStatement FAQ (last updated 4 May 2023) says you can view eStatements from the past 12 months. Citibank Singapore says you may retrieve up to 7 years of e-Statement(s) for your active accounts. The Inland Revenue Authority of Singapore (IRAS) says a company must retain the source documents, accounting records and schedules, bank statements and any other records of transactions connected with its business “for at least 5 years from the relevant Year of Assessment (YA)”.

Question 3

When should I convert the statement instead of the transaction history?

Accepted Answer

When you need months that the on-screen list does not reach. DBS lets you view up to 6 months of transaction history, with a Download icon to share the details, and says you can view your eStatements and eAdvices for transactions that are more than 6 months ago. HSBC Singapore shows statements in its app and Online Banking for the last 12 months, and Maybank’s eStatement FAQ (last updated 4 May 2023) says you can view eStatements from the past 12 months, so for earlier months you convert the statement you have. Standard Chartered Singapore has a “Download CSV file” button to save transaction details to a spreadsheet. DBS IDEAL, its platform for business, exports a report of transactions as Microsoft Excel (.xls) or PDF. IRAS says a company must retain bank statements for at least 5 years from the relevant Year of Assessment, so the statement is the file to keep. If you have the statement of an earlier month, or one a client sent you, upload it as it is.

Question 4

How do I use the Excel file for bank reconciliation?

Accepted Answer

The ExtractPro Excel file has one transaction per row, with date, description and amount in separate columns (and the balance, when the statement shows it) and amounts as numbers. With the custom format you split amounts into two columns, debit and credit, and choose the column order, the date format and whether to download Excel or CSV. With that file you match each bank transaction against your records, in a spreadsheet or in your accounting software. For a month that DBS no longer lists in its transaction history, convert that month’s eStatement and reconcile from it.

Question 5

Is my banking data secure?

Accepted Answer

Yes. We process your statements in memory and keep a copy for a limited time, in private storage, for support and to improve conversion; it isn’t shared with anyone. Because our copy is not an archive, keep the original statement file yourself: IRAS says a company must retain bank statements for at least 5 years from the relevant Year of Assessment.

Question 6

How many conversions can I do for free?

Accepted Answer

The Free plan includes 2 conversions per month, no card required: sign up with your email or Google account and convert straight away. For more volume there are paid plans, with no commitment. Paid plans are priced in US$, not in S$.

Question 7

How do I cancel? Is there a commitment?

Accepted Answer

No commitment. You cancel yourself from your account in under a minute: go to Account and select “Cancel subscription”. You keep the plan until the end of the period you’ve already paid for, then move to the free plan. No paperwork, no penalty. Cancelling does not affect the Excel files you have already downloaded, or the eStatements at your bank, which DBS, for one, keeps for 7 years from the date of your enrolment.

Convert your bank statement to Excel for bank reconciliation

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Built for firms

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How it works

Upload your statement

We organise it

Download the Excel file

What your Excel file contains

One transaction per row

Amounts as numbers

Dates as dates

Your file is not shared

Simple pricing

Starter

Professional

Business

Frequently asked questions

Supported banks

Singapore guides