How to download an RHB bank statement
RHB e-Statements: the Online Banking and Reflex routes, 25 months from 5 August 2026, and the rule for opening the emailed file, quoted in full.
RHB’s statement FAQ covers the route in RHB Online Banking, the route for businesses in RHB Reflex, how far back an e-Statement goes and the rule for the file that arrives by email. This guide takes them in that order, quotes the rule to its end and finishes with the step to Excel.
In RHB Online Banking
The FAQ defines the document as “An electronic statement (e-Statement) is a digital version of your bank statement.” For individuals the route is “Log in to RHB Online Banking: https://onlinebanking.rhbgroup.com/”, “Select ‘Accounts’ from the menu buttons”, “Select the account type from the sidebar menu” and “Select ‘Statement’ tab below the displayed account balance summary, then select your desired month.” Source: Statement, www.rhbgroup.com/others/faq/general/statement/index.html, accessed 14 October 2026.
- 1Log in to RHB Online Banking.
- 2Select “Accounts” from the menu buttons.
- 3Select the account type from the sidebar menu.
- 4Select the “Statement” tab below the displayed account balance summary, then select your desired month.
For businesses, in RHB Reflex
For a business customer the same FAQ points to RHB Reflex: “From the menu bar, select Account Management.”, “Choose eStatement Download.” and “Select the account type follow by the Account Number, and the Month you wish to view.” Source: Statement, www.rhbgroup.com/others/faq/general/statement/index.html, accessed 14 October 2026.
25 months, from 5 August 2026
The FAQ says “You can access your electronic statements for up to 25 months in RHB Online Banking or RHB Reflex.” An announcement dated 5 August 2026, “Extension of E-Statement Retrieval Period to 25 Months.”, says “Customers can now access and retrieve up to 25 months of e-Statements via RHB Online Banking, RHB Mobile Banking, and RHB Reflex, making it easier to view, download, and manage historical statements.” On paper, the FAQ says “starting 1st April 2025, the Bank will discontinue mailing paper statements and advices in phases.” Source: Statement, www.rhbgroup.com/others/faq/general/statement/index.html; Extension of E-Statement Retrieval Period to 25 Months., www.rhbgroup.com/-/media/Files/others/highlights/announcements/H20260805-1.pdf, accessed 14 October 2026.
The rule for the emailed file
For a statement sent to an email address, the FAQ says “The statement will be sent as a password-protected attachment to your registered email address.” It also sets out the rule for opening that file, in full: “Password Rules to Open Your Statement: Individual Customer Last 4 characters from MyKad / Passport + Date of Birth in YYMMDD format. E.g. If your MyKad number ends with 1234. And your birthday is 10 Jan 1991. Your password is: 1234910110 Non Individual Customer Last 4 characters of Business Registration Number + Business Establishment Date in YYMMDD format. E.g. If your busines regsitration number ends with 123A. And your business establishment date is 10 Dec 2000. Your password is: 123A001210 Merchant customer For merchant statement only. Last 4 digits of merchant ID followed by first 4 characters of company name E.g. If your merchant ID end with 4321 And the company name is UNIVERSAL SHOP SDN BHD Your password is: 4321UNIV”. Source: Statement, www.rhbgroup.com/others/faq/general/statement/index.html, accessed 14 October 2026.
Whichever of the three applies, type the password when you upload the file; the file is unlocked in your browser and the Excel file comes back as for any other statement.
From the RHB statement to Excel
The file to upload is the e-Statement you downloaded, or the one a client forwards. ExtractPro hands back an .xlsx file in which every transaction has a row, the date, description and amount sit in separate columns, the amounts are numbers, and a balance column appears when the statement shows it.
Make two comparisons before relying on the file: rows with listed transactions and, when the statement prints a closing balance, the sheet’s last balance with that figure. RHB has a page on ExtractPro:
Frequently asked questions
The questions that come up most:
Frequently asked questions
Where does a business find an RHB statement?
RHB’s FAQ sends a business to RHB Reflex: “From the menu bar, select Account Management.” then “Choose eStatement Download.” It describes the last choice as “Select the account type follow by the Account Number, and the Month you wish to view.”
Does RHB still post paper statements?
The FAQ says “starting 1st April 2025, the Bank will discontinue mailing paper statements and advices in phases.” The e-Statement is the document to look for in RHB Online Banking or RHB Reflex, and the one to upload.
What should I do when an RHB statement comes by email?
RHB’s FAQ says “The statement will be sent as a password-protected attachment to your registered email address.” Work out the password from the rule quoted above, then type it at the upload step; ExtractPro unlocks the file in your browser.
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