Question 1

Does ExtractPro work with Malaysian banks?

Accepted Answer

Yes: upload the statement you hold from a Malaysian bank, as a PDF or an Excel file. Eight Malaysian banks describe in their own help pages how to find it. Maybank Malaysia’s FAQ on viewing or downloading your monthly statement says “Select the account to view its monthly statement.” and “Click 'View Statement' and your statement will be displayed in PDF format.” CIMB’s page on the accounts that can access eStatement gives the steps “Select My Accounts > View/Download Statement”, “Select the month” and “Download your statement”. Public Bank’s MyPB help page on account statements says “Select your preferred account in the dropdown list.” and “Click on the hyperlink of the statement month to open your statement.” RHB’s statement FAQ says “Select ‘Accounts’ from the menu buttons”, “Select the account type from the sidebar menu” and “Select ‘Statement’ tab below the displayed account balance summary, then select your desired month.” Hong Leong Bank’s “Deposits/-i - Statements FAQ”, a document from 2021, gives the web steps “Click “Statement/Invoices” > “Online Statement”” and “Click “Download Statement” on preferred Account.” AmBank’s FAQ on current and savings accounts says “Go to AmOnline app > tap “Account” > tap “View eStatement” > tap on cycle month of the eStatement that you want to download.” UOB Malaysia’s e-Statement page says “Select account & statement month and starts downloading e-Statement” and, once the file has downloaded, “Open the downloaded PDF file to view e-Statement”. Alliance Bank’s e-statement page gives the steps “Select desired account, then to select Statement Period by “Month/Year””, “Click the “Download” button” and, for earlier months, says “You can also retrieve the previous month's statements with the option to download them into a PDF document for your safekeeping.” Upload the statement you have, as a PDF or an Excel file (.xlsx, .xls), and download an Excel file with one transaction per row.

Question 2

How far back do the Malaysian banks let me go, and what happens beyond that?

Accepted Answer

Each bank sets its own window. CIMB’s page on how long an eStatement stays available says “eStatement will be available for viewing and retrieval up to a maximum period of 18 months.” Public Bank’s MyPB help page on account statements says “You can view the past 24 months’ records, however, the e-statements are generated on the preset interval based on the account type.” RHB’s announcement “Extension of E-Statement Retrieval Period to 25 Months.”, dated 5 August 2026, says “Customers can now access and retrieve up to 25 months of e-Statements via RHB Online Banking, RHB Mobile Banking, and RHB Reflex, making it easier to view, download, and manage historical statements.” Hong Leong Bank’s FAQ on e-Statement lists, for its current and savings accounts, “Latest 24 months +1 month (current month)”. AmBank’s FAQ on current and savings accounts says “You can view your current or savings account/-i transaction history for up to 5 months.” The same AmBank page adds “You can only download past 1 month transaction history.” and, of the eStatement, “You can view and download your eStatement for up to 12 months.” Alliance Bank’s e-statement page says “Yes, up to the past 12 months' statement will be made available to you with the option to download for your reference.” UOB Malaysia’s e-Statement page says “For existing UOB PIB customer, you will be able to view up to 60 months historical statement online, starting from November 2019 statement onwards.” Beyond its window, Maybank Malaysia’s page on email statement delivery says “To request a statement that is more than 1 year, kindly visit any nearest Maybank branch. Do note that there will be charges incurred upon this request.” UOB Malaysia’s page on charges for document delivery lists “Request for Statement of Account” at “RM5.00 per monthly statement”. For a paper statement from a current account, Public Bank’s MyPB help page says “For Current Account: RM12.00 per request and RM0.60 per page”. Whatever window your bank gives, if you hold the statement as a PDF or an Excel file you can upload it as it is.

Question 3

My bank sends the statement as a password-protected file. What do the Malaysian banks say about the password?

Accepted Answer

Each bank describes its own. RHB’s statement FAQ says “The statement will be sent as a password-protected attachment to your registered email address.” and gives this rule: “Password Rules to Open Your Statement: Individual Customer Last 4 characters from MyKad / Passport + Date of Birth in YYMMDD format. E.g. If your MyKad number ends with 1234. And your birthday is 10 Jan 1991. Your password is: 1234910110 Non Individual Customer Last 4 characters of Business Registration Number + Business Establishment Date in YYMMDD format. E.g. If your busines regsitration number ends with 123A. And your business establishment date is 10 Dec 2000. Your password is: 123A001210 Merchant customer For merchant statement only. Last 4 digits of merchant ID followed by first 4 characters of company name E.g. If your merchant ID end with 4321 And the company name is UNIVERSAL SHOP SDN BHD Your password is: 4321UNIV” CIMB’s page on whether eStatements are secured says “Yes, eStatements are secured as your information is protected with the latest security features and requires a PDF password that only you know.” Hong Leong Bank’s FAQ on e-Statement says “Yes, e-Statement is secured as your information is password protected.” and its 2021 “Deposits/-i - Statements FAQ” says “Yes, you can change the email address but the password cannot be changed.” Maybank Malaysia’s FAQ on changing the password of an email statement says “Select 'Email Statement Delivery', then click on the More Options (3 dots icon), and select 'Edit Details'.” and “Key in your new password.” Whichever bank sends it, follow that bank’s own instructions to open the file.

Question 4

How do I use the Excel file for bank reconciliation?

Accepted Answer

The ExtractPro Excel file has one transaction per row, with date, description and amount in separate columns (and the balance, when the statement shows it) and amounts as numbers. With the custom format you split amounts into two columns, debit and credit, and choose the column order, the date format and whether to download Excel or CSV. With that file you match each bank transaction against your records, in a spreadsheet or in your accounting software. CIMB’s eStatement page says “You have the option to download it from CIMB Clicks or have it delivered to your email (Email Statement Delivery).” Keep the original statement with your records.

Question 5

Is my banking data secure?

Accepted Answer

Yes. We process your statements in memory and keep a copy for a limited time, in private storage, for support and to improve conversion; it isn’t shared with anyone. Our copy is not an archive, so keep the original statement file with your own records. This is how a statement from any Malaysian bank is handled.

Question 6

How many conversions can I do for free?

Accepted Answer

The Free plan includes 2 conversions per month, no card required: sign up with your email or Google account and convert straight away. For more volume there are paid plans, with no commitment, and the pricing page shows the plans and prices for Malaysia.

Question 7

How do I cancel? Is there a commitment?

Accepted Answer

No commitment. You cancel yourself from your account in under a minute: go to Account and select “Cancel subscription”. You keep the plan until the end of the period you’ve already paid for, then move to the free plan. No paperwork, no penalty. Cancelling does not affect the Excel files you have already downloaded, or the statements at your bank: RHB’s statement FAQ says “You can access your electronic statements for up to 25 months in RHB Online Banking or RHB Reflex.”

Put the bank statement your client sends to Excel and reconcile it row by row

Secure

Built for firms

Accurate

How it works

Upload your statement

We lay it out in columns

Download the Excel file

What your Excel file contains

One transaction per row

Amounts as numbers

Dates as dates

Your file is not shared

Simple pricing

Starter

Professional

Business

Frequently asked questions

Supported banks

Malaysia guides